Terms & Conditions

Detailed Description of Goods and/or Services

Mbewu is an online store in the fresh produce & agriculture industry.

Agreement of Sale

An agreement of sale between Mbewu and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Mbewu.

 

Returns and Refunds Policy

The provision of goods and services by Mbewu is subject to availability. In cases of unavailability, Mbewu will contact you with alternatives. 

An order can be cancelled if payment has not been made by the customer. Once payment has been made by the customer, the order can only be cancelled before the order has been dispatched for delivery by Mbewu.

If a product is not in a satisfactory manner when you receive it, you must inform Mbewu within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full.

If you receive the wrong product you must contact Mbewu within one working day. We will check our system to see what went wrong. If there was any mix-up with your order, we will arrange to swap the wrong product for the one you actually ordered.

Customer Privacy Policy 

Mbewu shall take all reasonable steps to protect the personal information of our customers. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

We at Mbewu respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via bank transfer/cash deposit into the Mbewu bank account or cash-on-delivery, the details of which will be provided during the checkout process. For all cash-on-delivery payments, Mbewu requires a 50% deposit upfront, paid into the Mbewu bank account and proof of payment sent to sales@mbewu.co.za, with the remaining 50% settled upon delivery. 

Credit Card Acquiring and Security

Credit card transactions will be acquired for Mbewu via PayFast who use the strictest forms of encryption.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Mbewu takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers. However, due to the possibility of human and technical error, Mbewu accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. 

Country of Domicile

This website is governed by the laws of South Africa and Mbewu chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 124 Augusta Road, Regents Park, 2197.

Variation

Mbewu may in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Mbewu based in South Africa

Mbewu contact details

Telephone/WhatsApp: +27 61 545 0828

Email: info@mbewu.co.za

Mbewu banking details 

Bank Name: FNB 

Account Holder: Mbewu (PTY) LTD

Account Number: 62654720830

Branch Code: 250655

Account Type: Current (cheque/bond) Account