Delivery, Returns and Refunds policy

Delivery Policy

Our standard shipping cost is R45 on weekdays & R55 on weekends within the greater Johannesburg area. Customers also have the option to Pickup their order at our physical location for free - address:

124 Augusta Road, Rewlatch. 

We deliver to areas within a 30km radius of City Deep (Joburg South) & BBQ Downs (Midrand), including but not limited to: 

Joburg North

Bryanston, Fourways, Northriding, Douglasdale, Lonehill, Olivedale, Paulshof, Sunninghill, Kyalami, Midrand, Woomead, Rivonia, Morningside, Riverclub, Hurlingham, Parkmore, Sandton, Sandhurst, Hyde Park, Craighall, Dunkeld, Illovo, Parktown North, Parkhurst, Parktown, Houghton, Westcliff, Rosebank, Greenside, Melville, Auckland Park, Linden, Northcliff, Blairgowrie, Ferndale, Randburg, Boskruin and Randpark Ridge. 

 

Joburg South 

Ormonde, Mondeo, Winchester Hills, and Ridgeway. 

 

East Rand

Alberton, Bedfordview, Edenvale, Greenstone, Modderfontein, Lombardy East, Sandringham, Linksfield, Dowerglen, Meadowdale, Kensington, Primrose, Kempton Park, Germiston, Boksburg, Benoni, Boxburg and Rynfield. 

 

West Rand

Florida, Ruimsig, Roodepoort and Weltevredenpark.

Mbewu will send an order number & delivery notice via email once payment has been received and goods have been dispatched.

Subject to availability of products and receipt of payment and unless indicated otherwise: 

  • Orders can be placed 24/7
  • Deliveries will be made from Monday-Sunday, including public holidays 

A delivery being delayed is not grounds for a return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

 

Returns and Refunds Policy

The provision of goods and services by Mbewu is subject to availability. In cases of unavailability, Mbewu will contact you with alternatives. 

An order can be cancelled if payment has not been made by the customer. Once payment has been made by the customer, the order can only be cancelled before the order has been dispatched for delivery by Mbewu. Once the order has been dispatched, cancelled orders will be refunded after deduction of a 10% charge for administration costs.

Mbewu reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of products ordered does not meet Mbewu's standards. Should Mbewu exercise this right, the customer will receive a full refund with no deductions.

If a product is not in a satisfactory manner when you receive it, you must inform Mbewu within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full.

If you receive the wrong product you must contact Mbewu within one working day on 061 545 0828. We will check our system to see what went wrong. If there was any mix-up with your order, we will arrange to swap the wrong product for the one you actually ordered.