Delivery, Returns Policy and Refunds

Delivery Policy

Our standard shipping cost is R45 within the greater Johannesburg area. We deliver to areas within a 30km radius of City Deep (Joburg South) & BBQ Downs (Midrand), including but not limited to: 

Joburg North

Bryanston, Fourways, Northriding, Douglasdale, Lonehill, Olivedale, Paulshof, Sunninghill, Kyalami, Midrand, Woomead, Rivonia, Morningside, Riverclub, Hurlingham, Parkmore, Sandton, Sandhurst, Hyde Park, Craighall, Dunkeld, Illovo, Parktown North, Parkhurst, Parktown, Houghton, Westcliff, Rosebank, Greenside, Melville, Auckland Park, Linden, Northcliff, Blairgowrie, Ferndale, Randburg, Boskruin and Randpark Ridge. 

Joburg South 

Ormonde, Mondeo, Winchester Hills, and Ridgeway. 

East Rand

Alberton, Bedfordview, Edenvale, Greenstone, Modderfontein, Lombardy East, Sandringham, Linksfield, Dowerglen, Meadowdale, Kensington, Primrose, Kempton Park, Germiston, Boksburg, Benoni, Boxburg and Rynfield. 

West Rand

Florida, Ruimsig, Roodepoort and Weltevredenpark.

mbewu will send an order number & delivery notice via email once payment has been received and goods have been dispatched.

Subject to availability of products and receipt of payment and unless indicated otherwise: 

  • Orders can be placed 24/7
  • Deliveries will be made from Tuesdays-Saturdays, excluding public holidays 

A delivery being delayed is not grounds for a return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

 Returns and Refunds Policy

The provision of goods and services by Mbewu is subject to availability. In cases of unavailability, mbewu will contact you with alternatives. 

We'd like you to be happy with your purchase from us. Should you be unsatisfied with your purchase, kindly return the product(s)  under the below conditions:

  • Original proof of purchase "receipt" is provided
  • Products are still in good condition/in original packaging
  • Products can only be returned within 4 hours starting from the time of delivery (Not the time of purchase)
  • No refund shall be accepted after the stipulated return timeline.

If you receive the wrong product you must contact mbewu on the same day of delivery on 061 545 0828. We will check our system to see what went wrong. If there was any mix-up with your order, we will arrange to swap the wrong product for the one you actually ordered.